How do I contact support?
Open Settings, then Help and support, and choose New request. If you cannot sign in, use the contact page.
Pick what the request is about, write a short subject, and tell us what happened, what you expected, and when. Include an alert, invoice, or request reference if you have one. Never send a password or a card number.
We aim to answer within 3 business days, and within 1 business day for accounts on a paid plan. Business days are Monday to Friday, New York time. We email you when we answer. Reply on the request page, not to the email. If alerts are late for everyone, the status page says so.
For a privacy request, such as a copy or deletion of your data, choose "Privacy or legal request". We answer within 45 days. We may ask you to confirm that you control the email on the account.
We keep requests for 24 months after they close, then delete them. If you delete your account, your requests stay so we can finish answering them, without a link to the account.