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Contact support

Ask about your account, billing, alerts, the marketplace, or your data. We answer by email and on a page for your request.

We aim to answer within 3 business days, and within 1 business day for accounts on a paid plan. Business days are Monday to Friday, New York time.

Many answers are in Help.

If alerts are late for everyone, the status page says so.

We send the answer here.

For a privacy request, such as a copy or deletion of your data, we answer within 45 days. We may ask you to confirm that you control the email on the account.

A short line, up to 120 characters.

What happened, what you expected, and when. Include an alert, invoice, or request reference if you have one. Do not include passwords or card numbers.